Solving promo automation with Shopify Flow: Adding a free item

When you manage a flourishing Shopify store, you’re always looking for smart time-saving opportunities to delight your customers. Adding a free item to your customer’s order isn’t a new idea, but the methods for getting it done can be dated and time-consuming.

We tackled the broken part of promotions; automation to add a free item to an order after it’s been placed. You might’ve experienced the headaches with this if you sell products that need country-specific adaptors, run a loyalty program, or you want to give your customers a gift after they’ve spent $100 on your store.

Many e-commerce managers have yet to implement any automation when they run these types of promotions. They’re running into errors with their third-party logistics and are spending way too much time on manual labour. Get back to business with promotion automation. In this post we’ll be covering:

• Things to consider when adding a free-item promo
• Ways you can leverage automation with Edit Order

So,

What should you think about before you add a free-item promo to your store?

There’s no doubt that customers love receiving free items. They get that extra surprise and delight when their order arrives, which builds your brand loyalty and chance of repeat sales. Before launching your free item campaign, take a look at this guide:

How does it work?

Here at Cleverific, we’ve been working in the labs to build the only promotion automation that works with the Shopify Flow app. We created a workflow that will increase your customer loyalty and engagement by adding promotions and special items to your customer’s orders.

Creating a workflow is a simple, intuitive process that gives you more time to work on your campaigns. Here are the steps to creating a workflow that adds a free item to your order:

1. Install the Shopify Flow and Edit Order apps (You’ll need to upgrade to the Premium Plus version — with an obligation-free 14-day trial period — to set up this offer
2. Open the Edit Order app and click “View Flow Actions”
3. Click, “New Action,” then click your desired action. In this case click “Free Item Rule”
4. Name the promotion and add a product. The product value must be 0
5. Copy the action ID and open the Shopify Flow app
6. Create a new workflow using the Edit Order templates and paste the copied action ID into the workflow
7. Once your promo items populate the workflow, save your workflow to turn on your automation 🎉

Congrats! You’re ready to start building brand loyalty and surprising your customers by automatically adding a free item to their order. Adding a free item to your customers’ order is only one way Edit Order helps you increase your sales. We’ve also created a second workflow with Shopify Flow to automate your bundle and subscription products.

Start automating your promos and bundle fulfillment

Download Edit Order for your Shopify Store