How to edit custom products in Shopify the easy way

What happens when your customer needs to change their preferences or update a custom order? If you’re trying to change or update a custom order in Shopify, it’s just not possible. The only way to change a custom order with line item properties is to ask your customer to place the order again.

Editing custom orders

When it comes to specialty orders and personalization, you may find that your customers often change their minds after they place their order. Additionally, because custom items can’t reasonably be exchanged or returned, it’s even more important to have the ability to edit and accommodate your customers’ requests.

Shopify only allows you to create up to 3 product variants, size, color, and material, so if you need to add additional options to any product, you’ll have to add them with Shopify’s line item properties. You can add these line item properties directly in your code or use one of the many apps available on the Shopify apps store to add additional options to your products, like Infinite Options, Dynamic Product Options, Best Custom Product Options and many more, but if you need to edit any of these custom orders, you’re options are quite limited.

Here are a few ways to edit custom orders

If you offer monograms, customized gifts, birthday cakes, subscription boxes, meal plans, farm boxes, made-to-order products or any other type of personalization, like gift messaging, and you need to edit your custom order you can:

Option 1: Cancel custom order, ask your customer to create a new order on your website

1. Cancel the existing order in Shopify
2. Email/call your customer and ask the customer to place the order again on your store
3. Process custom order

Pros:

• You don’t need to install additional apps so there’s no additional cost

Cons:

• You’re asking your customer to do the work
• You risk losing the sale

Option 2: Cancel custom order, place the order yourself on your website

1. Cancel the existing order in Shopify
2. Email/call your customer for payment information
3. Replicate the order through your store for your customer
4. Enter your customer’s payment information
5. Process customer order

Pros:

• You don’t need to install additional apps so there’s no additional cost

Cons:

• You’re asking your customer for payment information
• You risk losing the sale

Option 3: Find a Shopify app that can edit orders with line item properties and edit the customer’s custom order

1. Install app
2. Edit order
3. Process order

Pros:

• You don’t have to ask your customer for payment information again
• Your customer doesn’t need to do additional work

Cons:

• Installing an app costs money

Edit Order is the only Shopify order editing app that will allow you to quickly and easily edit line item properties.

With Edit Order you can

• Update quantity and pricing for products with existing line items properties
• Edit custom messaging on gifts, wedding favors, birthday cakes and more
• Update monograms and engraving information
• Edit or update any products that have line item properties

Boost productivity with line item properties by adding fulfillment processing details and production instructions to your products

Did you know you can use line item properties, not just for custom orders, but to add additional back-office details for your fulfillment team or your production team? By adding fulfillment processing details and production instructions to products directly in your customer’s order you can remove the extra steps your team needs to process the order correctly.

Here are a few ways that Edit Order customers are taking advantage of line item properties to process orders add take their customer service to the next level:

Adding additional information to existing products with line-item properties

• Capturing additional information on rentals like rental date and rental model
• Capturing ship dates for pre-orders and more
• Adding specific items and amounts to catering orders or meal packages
• Adding weight and cost per pound to catch weight items foods
• Adding specific products to subscription boxes

Creating new custom orders with line item properties:

• Add jewelry details to custom jewelry
• Add detailing and sizing to custom-tailored clothing
• Adding parts and styling to custom builds for bicycles and more
• Adding directions for processing custom orders

Save even more time with our line item property presets

Now that you’re a pro user of line item properties, try Edit Order’s line item property presets to save time and reduce errors. Line item presets are available exclusively on Edit Order’s Premium Plan. Email us to find out more about Edit Order Premium Plan.